Frequently Asked Questions

We serve a diverse range of industries including manufacturing, energy utilities, oil and gas, water and wastewater treatment, logistics and warehousing, mining, food and beverage processing, and municipal infrastructure. Our solutions are adaptable to any industrial environment requiring automation and control systems.

Our headquarters is in Toronto, Ontario. We serve clients across Canada, with particular focus on Ontario, Alberta, British Columbia, Quebec, Saskatchewan, and Manitoba. We can provide remote support and consulting services nationally, with on-site services available in our core regions.

InfraCore Logic has been providing industrial automation solutions for over 12 years. Our team brings decades of combined experience in control systems, embedded platforms, and industrial software development.

We work with all major industrial protocols including Modbus (RTU and TCP), Profibus, Profinet, EtherNet/IP, DeviceNet, OPC UA, MQTT, BACnet, DNP3, and IEC 61850. Our solutions are designed for protocol interoperability, enabling integration of equipment from multiple vendors.

Yes, integration with legacy systems is one of our core competencies. We specialize in bridging older equipment with modern control platforms, using protocol converters, edge gateways, and middleware to create unified systems. This approach protects your existing investments while enabling incremental modernization.

Yes, we provide comprehensive solutions including hardware selection and integration, embedded firmware development, SCADA and HMI software, cloud platforms, and diagnostic tools. We can deliver turnkey systems or work on specific components based on your needs.

We have experience with multiple SCADA platforms including Wonderware, Ignition, GE iFIX, Siemens WinCC, Rockwell FactoryTalk, and various open-source solutions. We can help you select the optimal platform for your requirements and budget, or work with your existing SCADA infrastructure.

Our standard process includes: (1) Initial consultation and requirements gathering, (2) Site assessment and feasibility study, (3) Detailed design and architecture development, (4) Hardware procurement and software development, (5) Factory acceptance testing, (6) Installation and commissioning, (7) Training and documentation, and (8) Ongoing support. The process is tailored to each project's specific needs.

Project timelines vary significantly based on scope and complexity. Small upgrades or diagnostic implementations may take 4-8 weeks, while comprehensive SCADA deployments or facility-wide automation projects typically require 3-12 months. We provide detailed project schedules during the planning phase.

Yes, comprehensive training is a standard component of our projects. We provide operator training on system operation, maintenance staff training on troubleshooting and system maintenance, and engineering staff training on system configuration and modification. Training can be customized to your team's experience level and specific needs.

We develop embedded solutions on various platforms including ARM Cortex microcontrollers, industrial PCs, PLCs, and specialized controllers. We work with real-time operating systems (FreeRTOS, VxWorks, QNX) as well as bare-metal implementations depending on application requirements.

Cybersecurity is integrated into our design process from the start. We implement defense-in-depth strategies including network segmentation, firewalls, encrypted communications, strong authentication, regular security updates, and intrusion detection. We follow industry standards like IEC 62443 and NERC CIP where applicable.

Yes, predictive maintenance is a key component of our diagnostic solutions. We implement condition monitoring systems using vibration analysis, thermal imaging, oil analysis, and electrical signature analysis. Our systems use machine learning algorithms to identify degradation patterns and predict failures before they occur.

Yes, we develop cloud-based Industrial IoT platforms for remote monitoring, data analytics, and operational intelligence. We work with major cloud providers (AWS, Azure, Google Cloud) as well as on-premises private cloud deployments. Hybrid approaches combining edge computing with cloud analytics are often optimal for industrial applications.

We offer various support packages including remote monitoring and troubleshooting, on-call emergency support, scheduled maintenance visits, software updates and patches, and system optimization services. Support agreements can be customized based on your operational requirements and risk tolerance.

We provide comprehensive documentation including system architecture diagrams, detailed design specifications, as-built drawings, operator manuals, maintenance procedures, and configuration backup procedures. Documentation is delivered in both digital and printed formats as required.

Yes, we frequently provide support, upgrades, and modernization services for systems installed by other integrators or OEMs. We conduct thorough system assessments to understand existing infrastructure and develop appropriate support strategies.